Use cases
A look at recent projects across different industries and platforms.
3,000 chats a week handled by a full agentic AI system
The goal was to give customers immediate answers while keeping the quality of the interaction high. The agent needed access to business data, clear escalation rules and active supervision in production.
10 agents, 400 conversations/day, fully automated AI routing
No automated assignment whatsoever. Every conversation landed in a shared inbox. VIP customers waited alongside free-tier questions, workload was unevenly distributed, and agents spent time cherry-picking conversations instead of resolving them. Manager had zero visibility on who was handling what.
No more human triage on hundreds of daily tickets
Every ticket was manually triaged by a team lead before reaching an agent. No structured forms existed for common request types (returns, warranties, cancellations), so agents spent time asking the same qualifying questions on every ticket. Pre-sales inquiries got buried alongside support tickets with no automation.
Refund requests reconciled automatically across Shopify and Zendesk
There was no reliable view of what had been requested, what had actually been refunded and what was still outstanding. Refund reasons were buried in unstructured comments, making recurring causes and monthly cost trends difficult to see.