Bulk Emails

The problem

When something goes wrong at scale (a batch of delayed orders, a policy change, a product recall), support teams need to reach specific customers proactively. Marketing tools create noise and bypass the helpdesk entirely. Manual individual emails don't scale past 20. There's no clean way to send targeted outreach at volume while keeping every interaction traceable in the ticketing system.

My solution

A purpose-built tool that lets your team send bulk emails to defined customer segments directly from Zendesk or Freshdesk. Filter recipients by any combination of tags, custom fields, ticket status, or organization. Send with one click. Each email creates a proper ticket, so every response threads back into the right conversation and gets tracked like any other support interaction. No external tool, no broken handoff.

What's included

• Segment recipients by tags, custom fields, ticket status, or organization
• Each email creates a tracked helpdesk ticket with full conversation history preserved
• Template support with dynamic merge fields (first name, order number, custom fields)
• File attachment support for policy documents, recalls, or informational PDFs
• Deduplication: prevents sending the same email twice to the same customer
• Rate-limited dispatch to respect email sending limits
• Delivery summary on completion: sent count, bounced, failed

Built with

Ideal for

Support and ops teams who need to send proactive or reactive communications to specific customer segments without leaving the helpdesk or creating untracked email threads.

Platforms

Zendesk

Freshdesk

Pricing