Chat Queue

The problem

Zendesk doesn't auto-refresh views. A chat comes in, sits in the queue, and nobody claims it because nobody saw it update. Team leads manually monitor and distribute. Agents miss conversations because the view is stale. Sound alerts don't exist in the native interface. By the time someone refreshes and spots the chat, the customer has already waited ten minutes for a live support channel that promised instant response.

My solution

A lightweight PWA that gives your team real-time visibility into every waiting chat. Agents see the full queue update instantly via Server-Sent Events, no polling, no manual refresh. Sound alerts and push notifications fire the moment a new chat arrives. One-click claim directly from the queue. Works on any device including tablets at the front desk. Hosted on Cloudflare Workers: fast, global, no infrastructure to manage.

What's included

• Live chat queue that updates instantly, no manual refresh needed
• Sound alerts and push notifications the moment a new chat arrives
• One-click claim: agents pick up conversations directly from the queue
• Full team visibility: see all waiting, in-progress, and pending chats at a glance
• Configurable wait-time alerts: get notified if a customer has been waiting too long
• Works on desktop, tablet, and mobile, no app install required
• Secure login via your existing Zendesk credentials

Built with

Ideal for

Chat-heavy support teams where missed or delayed conversations hurt CSAT, and where the native Zendesk view refresh cycle is a known operational bottleneck.

Platforms

Zendesk

Pricing