CX Migration

The problem

You've outgrown your current helpdesk, or the company decided to consolidate platforms after an acquisition. Either way, you're staring at thousands of tickets, hundreds of Help Center articles, custom fields that don't map cleanly, and an organization structure that took years to build. The vendor migration tools handle the happy path and break on everything else. Your team tries a test export, hits API rate limits on day one, and realizes attachments didn't come through. Six months later, the migration still hasn't happened.

My solution

I handle the full migration between support platforms: tickets with complete conversation history, internal notes, and attachments. Help Center articles with categories, sections, and translations. Organizations, users, and custom field mappings. Everything is scripted, rate-limit aware, and validated before and after. You get a dry run on a sandbox first, a detailed mapping document for sign-off, and a clean cutover with zero data loss.

What's included

• Full ticket migration: conversations, internal notes, timestamps, tags, custom fields, and attachments
• Help Center migration: articles, categories, sections, translations, and SEO redirects
• Organization and user migration with custom field mapping and deduplication
• Dry run on sandbox environment before touching production data
• Detailed field mapping document for your team to review and approve
• Rate-limit aware scripting: no API bans, no throttling surprises
• Post-migration validation report: row counts, attachment checks, broken link scan

Built with

Ideal for

Companies switching helpdesk platforms, consolidating instances after a merger, or moving between Zendesk, Freshdesk, and Intercom with years of historical data they can't afford to lose.

Platforms

Zendesk

Freshdesk

Intercom

Pricing