ERP Connector

The problem

Agents switch between their helpdesk and ERP an average of 5 to 10 times per ticket. Copy-paste the order number. Search the customer. Check the contract status. Switch back. Every lookup takes 90 seconds. Multiply by 50 tickets a day. The data exists, it's just in the wrong place, and the people who need it most have to chase it manually on every single interaction.

My solution

I build a bidirectional sync between your helpdesk and your ERP or CRM. Customer profiles, order history, contract status, and organization metadata flow automatically into every ticket, visible in a sidebar, no tab switching required. Status changes and ticket resolutions can push back to the ERP. Hosted on Cloudflare Workers for real-time webhook processing with zero maintenance overhead.

What's included

• Bidirectional sync: ERP/CRM data flows into helpdesk, ticket updates push back
• Customer profile enrichment: account tier, contract status, order history on every ticket
• Organization-level field mapping for B2B account structures
• Real-time sync via webhooks or scheduled nightly batch, your choice
• Hosted on Cloudflare Workers: sub-50ms processing, no server to manage
• Full documentation and handover with your team

Built with

Ideal for

B2B companies whose agents spend significant time switching between systems, or whose support metrics are impacted by missing customer context at ticket creation.

Platforms

Zendesk

Freshdesk

Intercom

Pricing